Frequently Asked Questions

Find answers to common questions about our baking mixes, ingredients, orders, and baking experience.

General Questions

Where did the name Kittylamb come from?

“Kittylamb” is a nickname for our Founder, Kat, given to her by her dad. The name is fun and whimsical and that is what Kittylamb encompasses.

Are you sold in any retail locations?

Yes, Kittylamb products are sold in several retail locations. Please find a complete list of retail stores here.

Does Kittylamb offer wholesale?

For all wholesale inquiries please contact hello@kittylamb.com.

Shipping & Returns

How do you ship?

Kittylamb ships via UPS delivery services. We offer free shipping on orders of $60+. If you have any questions about your order or shipping services, please contact hello@kittylamb.com. Please allow up to 5 days to process orders.

Do you offer expedited shipping?

Yes, Kittylamb offers a 2-day shipping option. Please note, carriers do not guarantee delivery dates, so neither can Kittylamb.

Do you offer international shipping?

Unfortunately, we do not ship outside of the U.S. at this time. If you live in another country and are interested in our products, please reach out to hello@kittylamb.com.

How will I know my order has shipped?

We will send a shipping confirmation email with tracking information once your order has shipped.

Do you offer local pick up options?

Kittylamb has resumed our free local pickup option. Meet at the blue door on Washington Ave next to Cong Tu Bot.

The next pickup date is February 6th from 5 - 7pm. Please email hello@kittylamb.com if you need a different pickup.

Can temperature affect my order?

Yes, temperature can affect Kittylamb mixes. For instance, the “Fudgy Brownie Organic Baking Mix” includes real chocolate that can melt at higher temperatures. We recommend bringing your delivered package inside as soon as possible.

What is your return and exchange policy?

We do not accept returns or exchanges on our baking mixes or any food products. All baking mixes and food products are considered final sale. For other inquiries and questions, please email us at hello@kittylamb.com.

*We are working on fun merchandise for which we would gladly accept returns or exchanges!

Fudgy Brownie Organic Baking Mix

How do I know if my brownies are done?

Well congratulations you are moments away from the yummiest brownie ever. A few key notes to look for include a puffed flaky top that will deflate once exiting the oven. The brownie should be fully set, it should not jiggle. We don’t recommend using a toothpick to test doneness for this recipe.

Can I adjust the baking time?

Of course – every oven bakes different! While 25 minutes of bake time is recommended for most ovens, it may not be the right amount of time for your oven. Increasing the bake time by a few minutes will not drastically change the end result or taste.

*Different pan sizes and material may also affect the bake time.

*Having other pans in the oven with the brownies can block the heat source – leading the brownies to need additional bake time.

Can I adjust the recipe?

We encourage people to follow the recipe exactly as stated. Changing any ingredient amount will alter the structure and final result of the brownies.

Can I use a different size pan?

Yes, you can! If you prefer a thinner brownie you can spread the batter on a parchment lined sheet pan. Please lower the bake time by 10 minutes. But feel free to use any pan you have at home just be sure to adjust the time accordingly.

How can I get perfect slices?

The longer you wait the cleaner brownie cuts you will get. If time is not on your hand, you may refrigerate or flash freeze them to speed up the setting process.

How long will my brownies stay good for?

The brownies will stay fresh and fudgy in a container for 4 days.

Can I freeze my brownies?

Absolutely! In the off chance you can’t eat all of the brownies we recommend freezing them as quickly as possible to lock in the fudginess. We recommend pre-cutting your brownie so you can easily reheat as desired.

*One fun idea is to cube the leftover brownies before freezing them, for the ultimate ice cream mix-in!

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